PGN Biz Consults Boosts Doyen Pharmacy’s Service Excellence Through Customer Experience Training

In a remarkable stride toward pharmacy service excellence and customer satisfaction, PGN Biz Consults on Tuesday, October 28th, 2025, conducted a powerful customer service training for pharmacy staff of Doyen Pharmacy, a leading retail pharmacy in Port Harcourt, Rivers State.

The session, themed “Prioritizing Customer Experience,” was led by Pharm. Joseph O. Ebirim, Team Lead at PGN Biz Consults. The training focused on helping pharmacy teams deliver exceptional patient care, ensure product quality, and build lasting client relationships — key pillars of modern pharmacy practice and management.

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Building a Culture of Customer-Centered Pharmacy Practice

Pharm. Ebirim emphasized that creating an outstanding pharmacy experience goes beyond the dispensing counter. Every team member, from the security personnel who greet clients, to the inventory and procurement officers maintaining essential stock, and the dispensing pharmacists who provide counseling and follow-up, plays a vital role in shaping the customer’s journey.

“Every client interaction is an opportunity to strengthen trust. From a simple smile to a timely follow-up, every act of care contributes to a pharmacy’s reputation and client loyalty,”

— Pharm. Joseph O. Ebirim, Team Lead, PGN Biz Consults.

This holistic approach reinforces the idea that customer experience in pharmacy is everyone’s responsibility — a principle central to PGN Biz Consults’ training philosophy.

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Doyen Pharmacy Commits to Continuous Staff Development

Speaking after the training, Pharm. Adedoyin Owoeye, Director of Doyen Pharmacy, praised the session as part of the company’s continuous improvement strategy in customer service and staff development.

She noted that Doyen Pharmacy organizes bi-monthly training sessions focused on different aspects of pharmacy operations, including patient care, service quality, and staff communication.

“Customer service is the heartbeat of our brand. These trainings have greatly improved our service delivery, and our clients have shared positive feedback about their experiences,”

— Pharm. Adedoyin Owoeye, Director, Doyen Pharmacy.

She also commended Pharm. Ebirim and the PGN Biz Consults team for what she described as an eye-opening, impactful, and transformational training experience. 

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Setting New Standards in Pharmacy Customer Experience

PGN Biz Consults continues to stand out as a leading pharmacy consulting and training firm in Nigeria, offering specialized programs in customer service excellence, pharmacy management, and business process improvement for healthcare and retail pharmacy establishments.

With the growing recognition of community pharmacies as frontline health providers, such initiatives are shaping a new era of customer-centered pharmacy practice — where every interaction counts and every client leaves with confidence.