Safety in Retail Pharmacies: Protecting Customers, Staff, and Business Integrity - PGN Biz Consults

Retail pharmacies play an essential role in healthcare delivery, providing access to medicines, counseling, and wellness services. Because they serve large numbers of people and deal with sensitive products and information, safety must remain a top priority. A culture of safety not only protects lives but also strengthens public trust, enhances service quality, and minimizes costly errors.

PGN Biz Consults Boosts Doyen Pharmacy’s Service Excellence Through Customer Experience Training

In a remarkable stride toward pharmacy service excellence and customer satisfaction, PGN Biz Consults on Tuesday, October 28th, 2025, conducted a powerful customer service training for pharmacy staff of Doyen Pharmacy, a leading retail pharmacy in Port Harcourt, Rivers State.

The session, themed “Prioritizing Customer Experience,” was led by Pharm. Joseph O. Ebirim, Team Lead at PGN Biz Consults. The training focused on helping pharmacy teams deliver exceptional patient care, ensure product quality, and build lasting client relationships — key pillars of modern pharmacy practice and management.